Through the SetConnect system, you have the opportunity to join a prospect in a real time virtual meeting room. Invitations are sent in the form of a text message that contains a link to enter the room. The first time that you access a link of this kind, you will be prompted to enable permissions for your camera and microphone.
When prompted, click “Allow” to enter the SetHello room. You will be able to join future SetHello rooms by enabling these permissions. Once you enter the room, you will have the option to turn off your camera or mute your microphone.
If you do not allow the permissions when you first access the SetHello room, you will need to re-enable those permissions.
This article covers the following:
- Allowing Permissions:
- on your computer using Google Chrome
- on your computer using Mozilla Firefox
- on your computer using Microsoft Edge
- on your Mobile Device
- Reenabling Permissions:
- on your computer using Google Chrome
- on your computer using Mozilla Firefox
- on your computer using Microsoft Edge
- on your Mobile Device
Allow Permissions on Your Computer Using Google Chrome
On your computer, you will see the option to allow hello.setschedule.com to access your camera and microphone in a box on the top left corner of your screen. By clicking "Allow" you will be able to join the meeting room, provided you are the first agent to have clicked on the link.
Allow Permissions on Your Computer Using Mozilla Firefox
On your computer, you will see the option to allow hello.setschedule.com to access your camera and microphone in a box on the top left corner of your screen. By clicking "Allow" you will be able to join the meeting room, provided you are the first agent to have clicked on the link.
Allow Permissions on Your Computer using Microsoft Edge
On your computer, you will see the option to allow hello.setschedule.com to access your camera and microphone in a box on the top left corner of your screen. By clicking "Allow" you will be able to join the meeting room, provided you are the first agent to have clicked on the link.
Allow Permissions on Your Mobile Device
When a popup appears on your mobile device select "Allow" to allow SetHello to access your camera and microphone.
Reenable Permissions on Your Computer Using Google Chrome
You will see a grey square with a red icon on it in the top right corner of your web browser. Clicking on it will give you the ability to change the permissions you have saved for the browser. By allowing your camera and microphone permissions, you will be able to enter SetHello rooms. Note - you may need to refresh your browser after enabling permissions.
Reenable Permissions on Your Computer Using Mozilla Firefox
You will see a camera and microphone icon on the top right corner of your browser. Clicking on those icons will show a dropdown menu. By clicking on the grey "X" to the right of “Blocked temporarily”, you will be able to reset the permissions for SetHello calls.
Reenable Permissions on Your Computer Using Microsoft Edge
On the top right corner of the browser window, you will see a microphone icon with a red dot on it. Clicking this will give you the option to select “Always allow hello.setschedule.com to access your camera and microphone”. When you select this and click on the "Done" option, your permissions will be enabled.
Reenable Permissions on Your Mobile Device
When using Google Chrome on a mobile device, you will select the lock icon that is shown on the top left corner of the browser bar:
Then, you will want to click on “Permissions”, then be sure that the Camera and Microphone are set to "Allowed".
Safari on Mobile Device
When using Safari, Select the "aA" option in the top left of the browser bar.
Then select "Website Settings" and ensure that the camera and microphone are enabled.